Terms of Service

Terms of Service

Commissioning & Payment Information:
  • 30% non-refundable down payment is required upon commissioning. (this will lock in your slot)
  • UPDATE: We will now NOT refund 60%. You will ONLY recive a 40% refund if you decide to back out.
  • Your Suit will not be put on the start list until the suit is paid off completely
  • Payment plans are available in order to reach a paid off status.
  • During openings, you will be required to submit a reference sheet. If you receive an email back with a quote, you may then accept and a PayPal link will be provided to send the 30% in order to lock your place in on our list.
  • Each opening slot will vary depending on what Monster Cat Creations feels they can handle and what their work list looks like from previous paid off suits.
  • At Monster Cat Creations, we reserve the right to decline a commission for whatever reason found fit
  • Payments must be completed monthly in a timely manner. Monthly payments required is $200 per month minimum.
  • Should an issue arise that will possibly prevent you from making a payment, please contact us as soon as you know. You may not be making a payment, understand that this will not be tolerated more than once. BE RESPONSIBLE! Do not commission us if you do not feel you can pay the monthly payments!
  • If we try to contact you more than once about payments, suit related questions or concerns, and there’s no response after a month, your suit will be considered abandoned and there will be no refund provided.
  • If you miss a payment without contacting us, to inform us of the skipped month, there will be a 5% of the total suit cost tacked on for the following month.
Behavior & Cancellation:
  • There will be no tolerance for any rudeness or aggression toward staff or customers. This will result in cancelation and blacklisting.
  • Rude, aggressive, or negative comments toward customers / about customers, toward staff / about staff on any social-media / multi-media pages, could result in a cancelation of your order.
  • If we cancel your order due to your behavior, you will only receive a refund for 40% if paid in full. If you are still paying off the suit, you will only receive a refund for what has been paid over the 60%.
  • IF YOU DECIDE TO CANCEL YOUR ORDER, YOU WILL NOT RECIEVE A REFUND.
Contact / Contacting:
  • Upon completion of securing a slot with Monster Cat Creations, all questions should be directed to our email and they will be answered as quickly as possible.
  • Quotes will not be answered outside of our dates that we are stated open for commissions. All emails regarding a quote will be answered with a generic reply.
  • Repeating from above, if we try to contact you more than once about payments, suit related questions or concerns, and there’s no response after a month, your suit will be considered abandoned and there will be no refund provided.
Deadlines:
  • Due to various responsibilities and obligations, we cannot accept deadlines for a product. If you wish to request a product for a certain date, there will be a rush fee attached to the overall cost of the suit. Please understand there may still be a chance of it not being completed. We will try our very best to have it completed for you.
  • In order to have the product done and to you on time, there will need to be a request for a rush more than 3 months prior to the requested due date. Upon the request for a deadline, you will be required to pay the rush fee up front.
  • The rush fee will be based on how many weeks you would like it bumped up. There will be a $100 charge per week (I.E if originally agreed upon date like 4/22/2018 and you would like it by 4/1/2018, it would be an estimated $300 charge due to the completion date being moved up by three weeks.) These charges are high due to you are pushing back someone else’s slot for their completion date.
Warranty:
  • Upon purchase of a suit from Monster Cat Creations, your suit will come with a free repair warranty for any minor damage. If you have major damage to the suit that requires new fur or major work done, we hold full right to charge you for repairs. This warranty will be valid for as long as you own the suit.
  • If you wish to ship and have repairs or changes made to the suit, please contact Monster Cat Creations and the owner will be responsible for shipping fees to us and we will pay return shipping to the owner.
  • Any customers outside of the U.S., please contact us to discuss shipping for any repairs if you wish for us to repair the suit for you.
  • Your repair warranty will be terminated if there are any parts of the suit repaired outside Monster Cat Creations. (I.E. eyes, nose, ears, etc.) without prior contact for permission.
  • If you sell your suit and the new owner of the suit would like any repairs or changes made to the suit, we offer discounted repairs, changes, and / or replacements for the new owner.
  • Should your item arrive damaged, please get into contact with the shipping company (we ship using USPS and UPS and will state what company is used, all packages do have tracking on them). Please get into contact with Monster Cat Creations as well. All packages are insured for their replacement value with us in order for the product to either be repaired or replaced if lost.
  • Upon arrival, you will have up to 15 days to contact Monster Cat Creations for any issues regarding damages to the suit, or problems with the suit such as things not fitting or a marking being wrong.
Minors (under 18 years old):
  • If you are a minor (are under the age of 18), Monster Cat Creations will require parental consent before accepting a commission.
  • If you are found to be lying about your age, the commission will automatically be canceled and refunds will follow along with our process stated above in the refunds section.
  • If a parent enters into contract with Monster Cat Creations for their child, all terms of service will continue to be enforced.
Miscellaneous:
  • All products will be photographed before shipping for our portfolio
  • Please keep in mind those that are apart of Monster Cat Creations, do have pets. Please be aware that if you have any allergies to animals, you will run the risk of allergic reactions from the suits. Currently, these animals include cats, dogs, a chinchilla, and a fish. We will not be held responsible for any allergic reactions.